Field notes from humanitarian operations
Compliance, donor management and AI, written for the people running ACNC-registered charities and international NGOs.
Donor Retention is a Compliance Issue: Why DGR Receipts and Stewardship Belong Together
Treating donor retention as a marketing problem hides its real driver. Late receipts, broken stewardship, and lost preferences are compliance failures dressed up as churn.
From Pledge to Field: Designing a Project Lifecycle Donors Trust
A project lifecycle that survives donor scrutiny isn't about more reporting — it's about fewer handoffs. Here is the lifecycle model we recommend, and the data architecture that makes it auditable.
DGR Receipting Done Right: What the ATO Actually Requires
The smallest mistake on a DGR receipt is enough to invalidate a donor's tax deduction. Here is what the ATO actually requires — and the receipting workflow that quietly handles it for you.
The Aid Synergy briefing
Monthly notes on ACNC compliance, donor stewardship and humanitarian AI. No spam.
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