Question 1

How is AidSynergy priced?

Accepted Answer

Pricing is tailored to your organisation's size, modules in use and deployment model. We publish indicative pricing after an initial scoping conversation so the proposal reflects your real workflows.

Question 2

Do you have an option for small charities?

Accepted Answer

Yes. Our smallest tier is sized for organisations under 5 staff and includes the core donor, finance and ACNC compliance modules.

Question 3

Is AidSynergy ACNC and DGR compliant?

Accepted Answer

Every workflow maps to ACNC governance standards and DGR receipting requirements. We provide audit-ready evidence bundles for your annual AIS submission.

Question 4

Where is the data hosted?

Accepted Answer

Australian data residency, AES-256 at rest, TLS 1.3 in transit.

Question 5

Can we import our existing data?

Accepted Answer

Yes. We import donors, partners, projects and historical receipting from spreadsheets, Salesforce, HubSpot, Xero and most common systems.

Question 6

Do you offer onboarding and training?

Accepted Answer

Every plan includes structured onboarding, role-based training and a named success manager.

Tailored to your organisation

Frequently asked questions

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